Operational Manual

This module outlines the key installation and preparation processes for artificial grass, tailored to different site conditions and requirements. From full dig-outs and base installations to working with prepared surfaces or gluing grass onto hardscapes, each method is explained step-by-step. It also includes guidelines for grass removal, whether glued, sand-filled, or no-infill, and installing shockpads for added safety and comfort. Designed for clear and efficient planning, this module ensures a smooth installation process for every project.

Format and process to record contact details for customers, partners and suppliers.

Managing customer engagement is the most critical role in any organisation. This course details the key tasks and responsibilities for the VA/PA responsible for taking new client enquiries, entering and managing these details in our systems, responding to and engaging with these customers during their sales cycle. It also includes daily administration tasks, scheduling and coordination to ensure the business operates as required in an efficient and productive manner.

Managing customer engagement is the most critical role in any organisation. This course details the key tasks and responsibilities for the VA/PA responsible for taking new client enquiries, entering and managing these details in our systems, responding to and engaging with these customers during their sales cycle. It also includes daily administration tasks, scheduling and coordination to ensure the business operates as required in an efficient and productive manner.

Format and process to record contact details for customers, partners and suppliers.

This module outlines the key installation and preparation processes for artificial grass, tailored to different site conditions and requirements. From full dig-outs and base installations to working with prepared surfaces or gluing grass onto hardscapes, each method is explained step-by-step. It also includes guidelines for grass removal, whether glued, sand-filled, or no-infill, and installing shockpads for added safety and comfort. Designed for clear and efficient planning, this module ensures a smooth installation process for every project.